Business Development Manager - Sri Lanka

Job Summary
 This role is responsible for handling intricate client challenges adeptly, leveraging cross-functional collaboration and advanced problem-solving skills. The role builds strong client relationships, implements margin recovery strategies, and stays updated on industry trends.

Responsibilities
 Owns/Coordinates account plans on larger strategic commercial account(s) and focuses on value and/or volume portfolio management and selling a range of the organizations offerings.
 Works with pre-sales and inside sales to participate in deal pursuit and with internal teams such as marketing, product development, and customer service to deliver comprehensive solutions and address customer needs effectively.
 Builds and maintains strong relationships with commercial clients, develops a core understanding of their unique business needs and challenges.
 Implements margin recovery activities and strategies in full/ ownership depending on account coverage.
 Engages effectively to improve win rates on selective deals.
 Reviews and designs sales policies and strategies to achieve sales targets and objectives for the assigned business segment.
 Manages account planning process through scheduled reviews and updates, identifies and builds growth opportunities, upselling, and cross-selling to the clients.
 Updates opportunities in pipeline tools and processes, recommends, and implements pipeline management practices.
 Provides support to clients and address any concerns or issues they may have in a timely and effective manner. Acts as the main point of contact for clients, ensuring a smooth and positive customer experience.
 Stays updated on industry trends, market dynamics, and competitors" activities to better serve clients and identify potential business opportunities.

Education & Experience Recommended
 Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
 Typically has 4-7 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
 Certified Technology Sales Professional (CTSP)

Knowledge & Skills
 Business Development
 Business To Business
 Cash Handling
 Cash Register
 Cold Calling
 Conflict Resolution
 Customer Relationship Management
 Inside Sales
 Marketing
 Merchandising
 Outside Sales
 Product Knowledge
 Sales Development
 Sales Management
 Sales Process
 Sales Prospecting
 Sales Territory Management
 Salesforce
 Selling Techniques
 Upselling

Cross-Org Skills
 Effective Communication
 Results Orientation
 Learning Agility
 Digital Fluency
 Customer Centricity

Impact & Scope
 Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
 Responds to moderately complex issues within established guidelines.

Disclaimer
 This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.,