Axis My India - Business Operations Manager

WE WEAR UNIFORMS, HAVE A NO-MOBILE POLICY, STRICTLY WORK FROM THE OFFICE AND HAVE ALTERNATE SATURDAYS WORKING.

Apply only if you have it in you to follow this military-type functioning.

Key Responsibilities
 Develop and implement operational strategies that align with the company's goals.
 Identify opportunities for process improvements and cost savings.
 Oversee day-to-day operations to ensure that business functions are efficient and effective.
 Streamline workflows to improve productivity and reduce operational costs.
 Monitor and analyse operational metrics to ensure targets are met.
 Manage resources, including personnel, equipment, and budgets, to maximize operational efficiency.
 Coordinate with department heads to ensure optimal allocation of resources.
 Lead and mentor operations teams, providing guidance and support to achieve department goals.
 Foster a culture of continuous improvement and accountability.
 Plan, execute, and oversee projects aimed at improving business operations.
 Ensure projects are completed on time, within budget, and meet quality standards.
 Work closely with other departments such as Finance, HR, Sales, and IT to ensure seamless operations.
 Act as a liaison between operations and other departments to resolve issues and improve communication.
 Ensure that all operations comply with company policies, industry regulations, and legal requirements.
 Identify and mitigate operational risks.
 Prepare and present regular reports on operational performance to senior management.
 Use data-driven insights to recommend and implement improvements.
 Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.
 Negotiate contracts and agreements to benefit the company.
 Oversee customer service operations to ensure a high level of customer satisfaction.
 Implement systems to handle customer feedback and improve service Bachelor's degree in business administration, Operations Management, or a related field.
 A master's degree or MBA is often preferred.
 Experience: 5 to 9 years of experience in operations management, with at least 3 years in a leadership role
 Strong analytical and problem-solving abilities.
 Excellent leadership and team management skills.
 Proficient in project management methodologies.
 Ability to work under pressure and manage multiple tasks simultaneously.
 Knowledge of business software and tools (e.g., ERP, CRM).
 Strong communication and interpersonal skills.

Certifications: Relevant certifications such as PMP (Project Management Professional), Six Sigma, or Lean Management are advantageous

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