Salesforce Developer

Your Job

The Salesforce CRM Developer will be a part of an international team that designs, develops, and delivers new applications for Koch Industries. Koch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Technology Center (KTC) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KTC rapidly scales up its operations in India, its employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground floor and will play a critical part in helping build out the Koch Technology Center (KTC), especially in the Salesforce Leveraged Capability team, over the next several years. Working closely with global colleagues would provide significant international exposure to the employees.

Our Team

The Building Products IT salesforce CRM Developer is responsible for developing and maintaining salesforce capabilities that support the Customer Experience (CX) vision within the Georgia-Pacific Building Products business. This position will work with the CX IT Director in Atlanta, Georgia and will be required to interface daily with other IT resources including system architects, business analysts, developers, and quality assurance analysts. The position will also work with business owners as the team works through design, development, and testing.

The salesforce.com Developer will provide maintenance, support, enhancements, and custom development work to existing and future salesforce CRM platforms. The BP business and IT teams have implemented salesforce.com functionality across sales, service, marketing, and customers utilizing Salesforce Sales Cloud, Service Cloud, Experience Cloud, Tableau CRM, and Pardot. They are embarking on a follow-up project to enhance customer experience functionality utilizing products such as Salesforce Marketing Cloud Engagement, Salesforce Commerce Cloud, and Salesforce Content Management System.

What You Will Do
 Execute and deliver salesforce cloud solutions to provide a best-in-class CRM and customer experiences to our internal teams and our customers.
 Work with system architects and analysts to solution and create business systems within the salesforce platform.
 Collaborate with other technical team members to understand, design, and develop technical user stories using industry best practices.
 Work within our Azure DevOps tool to execute against enhancement user stories in an agile environment.
 Support and maintain the existing CRM and customer portal platforms through bug and enhancement tickets.
 Support business stakeholders by following proper defect ticket triage processes and SLAs.
 Continually increase both business and technical knowledge to deliver technology-based solutions within salesforce that are aligned with our business strategies.
 Write unit level test cases and perform testing in a development environment before promoting code to a testing environment.

Who You Are (Basic Qualifications)
 BS Degree or equivalent in Computer Science, Software Engineering, or MIS.
 4-7 years experience leading efforts in salesforce ecosystems from architecture through design, development, and implementation.
 Experience developing with Apex, JavaScript, Visualforce, and Lightning web Components as well as configuring Process Builders and Flows.
 Sales and service cloud capabilities and integration pattern.
 Experience building Web APIs to connect salesforce with middleware tools such as MuleSoft.
 Understanding of user experience (UX) principles and how to apply them in development of user interfaces (UI) for web and mobile access to CRM functionality.
 Proficiency debugging and solving application errors quickly using development best practices.
 Proven delivery experience in a customer-focused environment.
 Outstanding written and verbal communication skills.
 Ability to self-manage and excel in a small team environment.

What Will Put You Ahead
 Experience with Marketing Cloud, Commerce Cloud, Experience Cloud, CPQ and/or salesforce CMS
 Experience integrating salesforce platforms with ERP systems and other software solutions such as phone systems, email applications, and back-end order management solutions.
 Experience in designing and implementing data models, data dictionaries, and data governance/management practices within a CRM platform.
 Experience working with MuleSoft integration tools.
 Experience with Agile methodology and working in a scrum team setting.
 Azure DevOps experience
 Copado for DevOps
 Version Control tools  Git, bitbucket, etc.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

"Koch is proud to be an equal opportunity workplace."
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