General Manager - Operations

Job Title: General Manager - Operations
Location: Indie Stays Hotel, Marol, Mumbai
Reports To: Owners/Board of Directors

Job Summary: The General Manager of Operations will oversee the daily operations of Indie Stays Hotel in Marol, Mumbai. This role demands strong leadership skills, a deep understanding of hospitality management, and the ability to create a welcoming and efficient environment for guests. The GM will be responsible for ensuring the property operates smoothly and efficiently, maintaining high standards of service, and achieving financial targets.

Key Responsibilities:
 Operational Management:

Oversee all hotel operations, including front desk, housekeeping, F&B, maintenance, and guest services.
Ensure compliance with all health and safety regulations.
Develop and implement operational policies and procedures
Monitor and optimize operational efficiency, addressing any issues promptly.
 Guest Experience:

Ensure high levels of guest satisfaction by maintaining high service standards.
Handle guest complaints and resolve issues in a professional and timely manner.
Monitor online reviews and feedback, taking proactive steps to address areas of concern.
 Financial Management:

Develop and manage the hotels budget, ensuring financial targets are met.
Monitor revenue, expenses, and profitability, making adjustments as necessary.
Oversee pricing strategies, occupancy rates, and revenue management.
 Team Leadership:
 Lead, train, and motivate staff to deliver excellent service.
 Conduct regular performance evaluations and provide constructive feedback.
 Foster a positive work environment and promote team collaboration.
 Sales and Marketing:
 Collaborate with the sales and marketing team to develop and execute strategies to attract guests.
 Participate in promotional activities and events to enhance the hotels brand and reputation.
 Network with local businesses and community organizations to increase visibility.
 Quality Control:
 Maintain the highest standards of cleanliness, maintenance, and service quality.
 Regularly inspect hotel facilities and amenities to ensure they meet the required standards.
 Implement quality improvement initiatives.
 Vendor and Stakeholder Management:
 Manage relationships with vendors, suppliers, and contractors.
 Negotiate contracts and ensure timely delivery of services and products.
 Communicate regularly with the ownership/board regarding operations, challenges, and successes.
 Compliance and Legal:
 Ensure the hotel complies with all local laws and regulations.
 Maintain licenses and permits required for operation.
 Stay updated on industry trends, regulations, and best practices.

Qualifications:
 Bachelors degree in Hospitality Management, Business Administration, or a related field.
 Minimum of 8-10 years of experience in hotel management, with at least 3-5 years in a senior leadership role.
 Strong understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
 Excellent leadership, communication, and interpersonal skills.
 Proven ability to manage budgets, financials, and achieve operational goals.
 Ability to work under pressure and handle challenging situations effectively.
 Familiarity with hotel management software and technology.

Preferred Qualifications:
 Experience in managing boutique or lifestyle hotels.
 Knowledge of the local market in Mumbai.
 Proficiency in multiple languages.

Job Type: Full-time

Schedule:
 Rotational shift

Education:
 Bachelor's (Preferred)

Experience:
 total work: 5 years (Preferred)
 Management: 5 years (Preferred)

Work Location: In person

Expected Start Date: 15/09/2024,