Sales Coach Trainer BPO

REPORTS TO

Sr. Training Manager/Training Manager

Prerequisites to hire
 Must be an Indian citizen, if not a citizen should have a valid permit to work in India
 Open to work in 24/7 Shift environment
 Work from office
 Excellent command over English (Verbal & Written)
 Minimum 3 years international sales BPO experience
 Minimum 1-year BPO sales training experience
 Should be proficient in delivering sales training
 Should have experience in running TNA with sustainability tracking
 Proficient in MS-Office (Outlook, PowerPoint & Excel)

Core Competencies/ Responsibilities

The position requires an individual to effectively conduct sales training for new hire batches / production agents. Should be sensitive to training needs / understanding learning requirements of different learner types. Implement monthly cyclic activities including refresher training, monthly tests and call monitoring Liaise with the Quality and Ops to identify, screen and execute process improvement plans- TNA.
 Conduct sales training for new hire training classes / production agents
 Conduct re-training, cross training and up training classes
 Deliver coaching & Feedback basis Sales techniques
 Efficiency required for completion of all required forms and reports within the time frame allocated
 Maintain and update all sales training material
 Should possess a complete knowledge and understanding of products and quality guidelines for all clients and programs
 Support and monitor new trainees during the OJT (On the Job Training) period
 Create new product specific sales training curriculum
 Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)

 Attention to details

 Reasoning skills

 Analytical Skills

Soft Skills / Communication Skills

 Comprehension skills

 Ability to motivate and inspire trainees

 Must have a strong eye for detail and a thorough understanding of client expectations

 Must display positive energy, service oriented attitude towards all trainees

 Strong managerial, organizational, prioritization and classroom leadership skills

Job Types: Full-time, Permanent

Benefits:
 Health insurance
 Provident Fund

Schedule:
 Monday to Friday
 Night shift
 Rotational shift
 US shift

Experience:
 total work: 1 year (Preferred)

Work Location: In person,