Senior Program Manager

Company Description

rProcess Outsourcing Services Pvt. Ltd is a specialized service provider based in Mysuru. Our services focus on data processes and IT-enabled support from rural locations, with a commitment to building rural communities and supporting CSR programs. Our mission is to simplify data solutions and provide high-quality services globally.

Role Description

This is a full-time, on-site role for a Senior Project Manager / Program Manager at rProcess in Mysore. The role involves overall accountability for process delivery, ensuring the teams performance is optimized, and delivering high-quality results to the customer.

Skills:

 Project Planning and Management: Develop detailed project plans, including scope,

timelines, milestones, deliverable, and resources.

 Client Management: Managing client relationships & ensuring customer satisfaction.

 Leadership and Team Management: Lead, mentor, and manage project teams to ensure

successful project delivery.

 Budget and Resource Management: Allocate resources, manage budgets, and ensure cost- effective project delivery.

 Stakeholder Engagement: Liaise with stakeholders to identify and define project requirements, scope, and objectives.

 Risk Management: Identify potential risks and develop mitigation strategies to ensure project success.

 Performance Monitoring: Track project performance, analyze metrics, and report on progress to senior management.

 Quality Assurance: Ensure project deliverable meet quality standards and align with the companys goals.

 Continuous Improvement: Identify areas for improvement and implement best practices in project management.

Qualification:
 Experience: 10+ years of experience in a KPO or similar industry, with at least 4-5 years in a managerial role.
 International Client handling experience is a must.
 Proven experience in managing multiple projects simultaneously.

If the above criteria matches, please share your profile with hidden_email or reach out on hidden_mobile.,