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rProcess
- Job Details
Job Details
- Company Description
rProcess Outsourcing Services Pvt. Ltd is a specialized service provider based in Mysuru. Our services focus on data processes and IT-enabled support from rural locations, with a commitment to building rural communities and supporting CSR programs. Our mission is to simplify data solutions and provide high-quality services globally.
Role Description
This is a full-time, on-site role for a Senior Project Manager / Program Manager at rProcess in Mysore. The role involves overall accountability for process delivery, ensuring the teams performance is optimized, and delivering high-quality results to the customer.
Skills:
Project Planning and Management: Develop detailed project plans, including scope,
timelines, milestones, deliverable, and resources.
Client Management: Managing client relationships & ensuring customer satisfaction.
Leadership and Team Management: Lead, mentor, and manage project teams to ensure
successful project delivery.
Budget and Resource Management: Allocate resources, manage budgets, and ensure cost- effective project delivery.
Stakeholder Engagement: Liaise with stakeholders to identify and define project requirements, scope, and objectives.
Risk Management: Identify potential risks and develop mitigation strategies to ensure project success.
Performance Monitoring: Track project performance, analyze metrics, and report on progress to senior management.
Quality Assurance: Ensure project deliverable meet quality standards and align with the companys goals.
Continuous Improvement: Identify areas for improvement and implement best practices in project management.
Qualification:
Experience: 10+ years of experience in a KPO or similar industry, with at least 4-5 years in a managerial role.
International Client handling experience is a must.
Proven experience in managing multiple projects simultaneously.
If the above criteria matches, please share your profile with hidden_email or reach out on hidden_mobile.,
Other Details
- Industry BPO / Call Center
- Recruiter Details rProcess
- Job Tags program manager
- Job Type Full time
Key Skills
Recruiter Details
- rProcess
- Mysore
- hidden_email
- hidden_mobile
Company Details
rProcess