Manager, Client Servicing - Event Solutions

Client Servicing Manager

Client Servicing Manager

Full time, Mumbai. India


Client Servicing Manager must build and maintain strong client relationships with the clients, while providing best-in-class event services. Additionally, is responsible for executing onsite events management as and when required.

Your responsibilities

The Manager Client Servicing is accountable but not limited to:
 Plan event from start to finish according to requirements, target audience and objectives - Come up with suggestions to enhance the events success.
 Ability to Conceptualize & propose appropriate event proposals/venues etc. to meet corporate and creative objectives.
 Ability to Brainstorm, think creatively and make presentations as per the brief.
 Prepare budgets and ensure adherence.
 Source and negotiate with Artist & other resources as required.
 Should possess excellent skills to organically grow business with the same client.
 Taking care of existing clients accounts and to be a one point of contact to the client for any further assistance.
 Coordinate all operations with the respective internal teams.
 Ensure event is completed smoothly and step up to resolve any problems that might occur.
 Analyze the events success and prepare reports.
 Prepare monthly/quarterly/yearly data as a when required.
 Meeting client on regular basis to maintain healthy and business relations to attract revenue.
 Prepare business proposals, presentations and required data as per the organizational need.
 Clearly understand the Clients requirements and prepare Sales Pitches through high end pitch proposals.
 Coordinate with creative and operation teams to deliver valuable solutions in Pitches.
 Be the face of the company while executing the project/ event as per clients expectations.
 Plan and implement the overall Meetings and Event strategies.
 Building workflows to manage the Events strategies.
 Willingness to share information & ideas.
 Revenue planning & Client engagement
 Good in writing & communication skills with internal and external stake holders
 Research competition, examine benchmarks and provide suggestions for improvement.
 Owning client brief/campaigns right from ideation, planning, coordination & execution
 Ensure effective planning and execution of Meetings or Events
 Ensuring sending timely presentations and budget to the client

You posses
 College degree preferred, or equivalent combination of education, training, and experience preferred
 Strong previous customer service experience required.
 Proficient in Microsoft Office and SharePoint platform
 Travel industry and destination knowledge
 Minimum Five (5) years purchasing/meeting planning experience
 Industry/Hotel experience preferred.
 Experience working in Cvent meeting technology.

What we offer you:

This is an exciting experience within an international work environment. Youll be working with a great international team of colleagues in a dynamic work environment.

Your work location:

Mumbai, India

How to apply:

Is this your next career move  Dont wait any longer. Create a profile in our job portal on our website and upload your CV and cover letter.

Get to know us

BCD Meetings & Events are experts at creating experiences that connect organizations with the people that matter most. With 1,900 passionate people servicing clients in 60+ countries around the world, we offer services across event design, brand experience, meetings management, production and content, venue search and sports travel and hospitality. For more information, visit www.bcdme.com. BCD Meetings & Events is a division of BCD Travel Group.

This position is not open to third-party recruiting agencies.

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