AVP - Business Operations Manager

Job Description: CCB VOC Business Operations Manager

Shift: 2 -11 pm India time preferred

Location: Mumbai

Coalition Greenwich is a leading analytics and business intelligence provider to the financial services industry. Our clients include Corporate and Investment Banks, Asset Managers, and Fintechs. We specialize in providing unique, high-value, actionable information to help our clients improve their business performance. Our suite of analytics and insights encompass all key performance metrics and drivers: market share, revenue performance, client relationship share and quality, operational excellence, return on equity, brand perception, behavioral drivers, and industry evolution. We are a division of CRISIL, an S&P Global Company.

Responsibilities

The Business Operations Manager works in close collaboration with the Community and Commercial Banking (CCB) VOC team as well as internal operations/ functions globally and provides both tactical and strategic direction on all operational aspects for the sector. The candidate also needs to understand the business and identify opportunities to streamline operations through process reengineering, product development, and automation.

Principal responsibilities include:
 Create and manage research project plans including Schedules and Calendars
 Work with the CCB Sector leaders in US to manage resources to ensure appropriate staffing and skill set is assigned to each project
 Manage the research project lifecycle, i.e., questionnaire development, universe development, data collection during fielding, data processing and report development to ensure that high quality output is produced and delivered on a timely basis
 Lead key planning meetings, status meetings, solutions meeting  providing meeting minutes where applicable
 Work with cross functional teams to resolve project related scheduling and resource issues
 Lead strategic operational initiatives driving efficiency and work with Development team to implement enhancements to apps/ processes
 Identify relevant third-party data inputs, coordinate its sourcing and implementation into the existing workflow, also including coordination with the IT team
 Assist in vetting and development efforts for all potential new projects and lead operational aspects of new business initiatives in the Sector
 Coordinate training for new hires
 Point person to the team on most topics, who to go to for what, questions about technology & how they work together, processes, issues, etc.

Secondary Responsibilities:
 Identify and escalate areas of perceived risk. Formulate solutions and plans to mitigate the risk.
 Provide and document detailed root-cause analysis for all delays that result in status downgrade.
 Create and maintain a list of metrics which help evaluate the health of the sector
 Oversee the facility design process and review all requests for new facilities
 Maintain project documentation (PID/Project Plans)
 Ensure the cataloguing and maintenance of review notes using a SharePoint
 Ensure organization and preparation of review notes for questionnaire design purposes

Required Experience
 Bachelors Degree required, MBA a plus
 5+ years of experience in managing operations in a global setting
 Ability to drive process efficiency through innovation and business reengineering
 Strong skills to coordinate with various business, operation and support teams
 Hands-on with business analysis, product development, data sourcing and management as well as automation
 Solid communication and presentation skills

Required Skills

The successful candidate will have to demonstrate the following attributes:
 Rigorous organizer and a ruthless prioritizer with ability to communicate and juggle multiple demands
 Excellent stakeholder management and communication skills
 Result and solution driven with strong data orientation
 Strong execution skills
 Ability to map processes and identify automation opportunity areas
 Experience in working on global cross-team projects is a strong plus,