Job Details
Company Overview
Aotsum Infotech Pvt. Ltd. is one of India's leading software companies, specializing in client solution management in the field of information technology. With our focused efforts and strategies, we help our clients build their brands and achieve their business goals. Our team of trained experts has extensive knowledge and can take businesses to the next level.
Job Overview
Aotsum Infotech Pvt. Ltd. is seeking a Customer Support Executive to join our dedicated team. As a Customer Support Executive, you will be responsible for assisting customers with their inquiries, resolving complaints, and providing exceptional customer service. This is a full-time position located in Noida, Uttar Pradesh, India. The ideal candidate should have 1 to 3 years of experience in a customer support or similar role.
Qualifications And Skills
1 to 3 years of experience in customer support or a related field
Excellent communication skills, both written and verbal
Strong problem-solving ability and attention to detail
Ability to handle multiple tasks and prioritize effectively
Good knowledge of customer service principles and practices
Experience in using customer support software and tools
Proficiency in MS Office applications
Sales and cold calling experience is a plus
Roles And Responsibilities
Interact with customers via phone, email, and chat to provide information in response to inquiries and resolve complaints
Assist customers with product troubleshooting and technical support
Maintain a high level of professionalism and empathy when communicating with customers
Identify and escalate priority issues to the appropriate teams
Track and document customer interactions, transactions, comments, and complaints
Follow up on customer inquiries and ensure they are resolved in a timely manner
Stay updated on product knowledge to provide accurate information to customers
Meet individual and team performance targets,
Other Details
- Industry BPO / Call Center
- Recruiter Details Aotsum Infotech Pvt. Ltd.
- Job Tags customer service
- Job Type Full time
Recruiter Details
- Aotsum Infotech Pvt. Ltd.
- Noida
- hidden_email
- hidden_mobile
Company Details
Aotsum Infotech Pvt. Ltd.
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