Customer Support Executive

Company Overview

Aotsum Infotech Pvt. Ltd. is one of India's leading software companies, specializing in client solution management in the field of information technology. With our focused efforts and strategies, we help our clients build their brands and achieve their business goals. Our team of trained experts has extensive knowledge and can take businesses to the next level.

Job Overview

Aotsum Infotech Pvt. Ltd. is seeking a Customer Support Executive to join our dedicated team. As a Customer Support Executive, you will be responsible for assisting customers with their inquiries, resolving complaints, and providing exceptional customer service. This is a full-time position located in Noida, Uttar Pradesh, India. The ideal candidate should have 1 to 3 years of experience in a customer support or similar role.

Qualifications And Skills
 1 to 3 years of experience in customer support or a related field
 Excellent communication skills, both written and verbal
 Strong problem-solving ability and attention to detail
 Ability to handle multiple tasks and prioritize effectively
 Good knowledge of customer service principles and practices
 Experience in using customer support software and tools
 Proficiency in MS Office applications
 Sales and cold calling experience is a plus

Roles And Responsibilities
 Interact with customers via phone, email, and chat to provide information in response to inquiries and resolve complaints
 Assist customers with product troubleshooting and technical support
 Maintain a high level of professionalism and empathy when communicating with customers
 Identify and escalate priority issues to the appropriate teams
 Track and document customer interactions, transactions, comments, and complaints
 Follow up on customer inquiries and ensure they are resolved in a timely manner
 Stay updated on product knowledge to provide accurate information to customers
 Meet individual and team performance targets,