Retail Store Manager - Apparels

Company Description

SAKU Retails Pvt Ltd, started in 2024, is a vertically integrated Direct-to-consumer (D2C) house of brand (Womenswear, Menswear and Kidswear), located in Gurugram. Our mission is to provide high-quality products and exceptional omni-channel retail customer experience at affordable prices.

Job Location: Sector 84, Gurugram

Store Size: >3,200 Sqft

Categories: Menswear, Womenswear, Kidswear & other lifestyle goods

Role Description in Summary

This is a full-time on-site role for a Retail Store Manager at SAKU in Gurugram. The Retail Store Manager will oversee the daily operations of the retail store, including managing staff, optimising store performance, ensuring customer satisfaction, and driving sales, managing inventory, handling retail loss prevention, and overseeing store operations.

Key Roles and Responsibilities

Overall Store P&L & Strategy
 Develop and implement strategies to achieve sales targets and increase store profitability
 Plan and execute in-store events and promotions in collaboration with the marketing team to ensure higher sell-through
 Develop, strategise, improvise and follow SOPs for efficient store operations

Exceptional Customer Service
 Ensure exceptional customer service is provided at all times, reflecting the brand standard
 Handle customer inquiries, complaints, and feedback in a professional manner
 Develop and maintain strong relationships with high-profile clients/stylists/influencers and VIPs

Team Management
 Recruit, train, and develop a high-performing team
 Set clear performance expectations and conduct regular performance reviews
 Foster a positive and motivating work environment

Stock Management
 Oversee stock levels and ensure inventory is managed efficiently, without any pilferage
 Set action plans to optimise product and stock management

Visual Merchandising
 Visual merchandising - ensure the store's visual presentation meets the brands standards.
 Maintain high standards of cleanliness, organization, and safety in the store

Reporting
 Prepare and submit regular reports on sales, customer feedback, and store performance.

Qualifications
 Solid 5-6 years of experience in top branded mid-large format retail apparel stores
 Strong leadership and team management abilities
 Excellent communication and interpersonal skills
 In-depth knowledge of the premium fashion industry
 Proficiency in retail management software and MS Office
 Strong analytical and problem-solving skills,