Seydeltech India Pvt Ltd

2 weeks ago

Technical & Customer Support Representative

Seydeltech India Pvt Ltd
  • Regular
  • Job Details

Job Details

    Job description Role and Responsibilities: Provides a full range of customer service for products in a prompt, efficient and professional manner. Installs software programs and troubleshoots operating systems, software, and hardware. Understands customer needs and recommends appropriate solutions. Prepares work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures are met. Troubleshoots PC/email/modem/home networking problems and escalates advanced troubleshooting. problems to technical support groups when appropriate. Maintains accurate problem call tracking in the helpdesk ticketing system. Possesses an excellent knowledge of windows and Macintosh operating systems, internet/IP, web. browsers, e-mail, and other PC operating and connectivity technologies. Diagnoses PC hardware, software, operating system and cable modem and cabling issues. Remains abreast of new products and technology. Consistently demonstrates ability to meet higher performance expectations (increased KPI/MPS). Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable. schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Qualifications and Education Requirements : Tertiary qualification in Electrical/Electronic Engineering is preferred. Training in handling telephone calls is an advantage. Call center experience is desirable. Product design/development/management experience is desirable. Preferred Skills: Provide best-in-class customer technical support with a focus on consumer trends, continuous improvement, and the use of technology. Responding to technical queries from customers and consumers on products; identifying causes and taking corrective action. Process, warranty, and spare parts orders in a timely and proficient manner. Sourcing and maintaining relationships with service agents, including authorizing service agent invoices, and reviewing customer and service agent disputes. Manage warranty service jobs including scheduling of labour and dispatch of materials. Liaise with relevant departments on technical policies and product training. Review reasons for customer returns/complaints and implement corrective action. Assist in organizing the technical training requirements of customer service staff. Ensure all incoming customer technical calls and emails are answered promptly and quality service is provided in dealing with such queries and issues. Assist in the provision of technical literature/information to customers. Candidate Specification Personal Attributes and Skills: Able to work both in an autonomous and team-oriented environment. Ability to handle difficult customer queries or complaints. High level communication skills, both written and verbal, and rapport-building ability over the telephone Self-motivated with a high focus on end delivery and results Organization, time, and priority management skills Attention to detail. Focus on how our actions impact on the customer. Excellent phone manner and patience with customers essential. Job Type: Full-time Benefits: Health insurance Provident Fund Shift: Morning shift Education: Bachelor's (Required) Experience: Technical support: 2 years (Required) Work Location: In person Application Deadline: 16/08/2024 Expected Start Date: 02/09/2024,

Other Details

  • Industry BPO / Call Center
  • Recruiter Details Seydeltech India Pvt Ltd
  • Job Tags customer support
  • Job Type Full time

Recruiter Details

  • Seydeltech India Pvt Ltd
  • Other Maharashtra
  • hidden_email
  • hidden_mobile

Company Details

Seydeltech India Pvt Ltd

271,058 Similar Jobs

Regular
1 week ago

Customer Success Technical Support

Avoma
Other Maharashtra+1
Pune
3 to 7 Yrs
Not Interested
Regular
3 days ago

Customer Support Representative

Prospit Marketing Pvt Ltd
Other Maharashtra+1
Pune
0 to 3 Yrs
Not Interested
Regular
3 days ago

Technical Support Analyst (Voice)

Solugenix Corp
All India
2 to 6 Yrs
Not Interested

Related Articles