Technical Support Engineer - SQL

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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How  We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are currently seeking a Technical Support Engineer to provide back end/technical support for all users of the SAP Fieldglass application, our proprietary services procurement application. The successful candidate must have working experience creating and editing SQL, preferably T-SQL, on a day to day basis to resolve issues. The ideal candidate must also have exceptional analytical, critical thinking, and troubleshooting skills.

What You Will Do
 Providing exceptional support to internal teams regarding any system issues that have been escalated to the Program Technical Support Engineering Team in accordance to Service Level Agreements
 Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
 Properly document results of analysis and obtain internal team and external clients/partners sign-off on solutions and/or processes
 Serve as a liaison between various internal teams such as Development, QA, DBAs and Professional Services
 Become an expert in all facets of the SAP Fieldglass proprietary services procurement application
 Participate in special projects and teams when required as well as take part in meetings with clients technical personnel as required
 Communicate complex issues both at a technical and non-technical level to different audiences
 Have the foresight to identify best solutions for specific situations and contribute ideas to enhancing the SAP Fieldglass application based on both internal and client needs
 Contribute in creating documentation for both internal and external use
 Demonstrate ability to be productive with minimal supervision, have focus on service and the foresight to understand future impacts current changes may have on the SAP Fieldglass application and/or clients business processes
 Participate in weekend support activities and extended coverage if required

What You Bring
 3+ years of relevant work experience demonstrating a high level of knowledge of SQL scripting, preferably TSQL, ad-hoc reporting, proven troubleshooting skills and the ability to work with minimal supervision
 Proficiency with MS Excel, Access, Word and PowerPoint is required, and knowledge of Java code would be highly advantageous
 Client facing experience a plus
 Relevant Staffing Industry knowledge/experience would be helpful
 Must show strong analytical skills and can translate business requirements into technical solutions
 Outstanding interpersonal & communication skills as this role requires close collaboration across various business levels & technical teams
 Candidates must have the ability to react to customer needs and requests, through issue tracking by clearly setting priorities quickly, adjusting to client driven changes, firmly commit to tasks and meeting deadlines
 Must show an ability to apply problem-solving techniques to application, environment, and to data issues
 Results-oriented, self-motivated, and organized while demonstrating the ability to balance multiple priorities simultaneously.
 Solid work ethic and dedication to producing high quality accurate work

Meet Your Team

The SAP Ariba team provides global support for customers across the suite of procurement solutions within the categories of Procure to Order, Source to Contract, Supplier Management, and Cloud Integration. The Procurement Apps Support services ensure customers benefit from the deep product expertise within the team and cross-functional collaboration throughout their support experience.

#SolutionSupportEngT2

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone  regardless of background  feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: hidden_email

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

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Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 401877 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .,