Customer Service Executive

Job Type: Full-time

About Us: Avyaan is dedicated to providing top-notch customer service and support to our valued clients. We pride ourselves on our commitment to excellence and our ability to resolve issues efficiently and effectively. Join our dynamic team and contribute to our mission of delivering outstanding customer experiences.

Key Responsibilities:
 Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
 Issue Resolution: Diagnose and resolve customer issues, escalating to the appropriate department when necessary.
 Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and assistance.
 Documentation: Accurately document customer interactions and issues in the CRM system.
 Follow-up: Ensure all customer issues are resolved to their satisfaction, following up as necessary.
 Feedback: Gather customer feedback and provide insights to improve our products and services.
 Team Collaboration: Work closely with other departments to ensure seamless customer service.
 Compliance: Adhere to company policies and procedures, including data protection and confidentiality guidelines.

Qualifications:
 Experience: Previous experience in customer support or a related field is preferred.
 Communication Skills: Excellent verbal and written communication skills.
 Problem-Solving: Strong analytical and problem-solving abilities.
 Technical Skills: Proficiency in using CRM software and other customer service tools.
 Adaptability: Ability to handle a fast-paced environment and manage multiple tasks.
 Customer Focus: Strong dedication to providing exceptional customer service.
 Education: High school diploma or equivalent; a bachelors degree is a plus.

Job Types: Full-time, Fresher


Benefits:
 Provident Fund

Schedule:
 Day shift

 Performance bonus

Education:
 Higher Secondary(12th Pass) (Preferred)

Language:
 English (Preferred),