Customer Support Executive

Company Description

SCHWING Stetter India, established in 1998, is a leader in the construction equipment sector, committed to innovation and quality. As a subsidiary of Schwing GmbH Germany, we provide cutting-edge concreting solutions nationally and globally.

Role Description

This is a full-time on-site role located in Indore as a Customer Support Executive at SCHWING Stetter India. The role involves day-to-day tasks related to providing support to customers, resolving queries, and ensuring customer satisfaction and sending timely reports to Head Office. Basically to provide necessary support to the field sales team.

Skills Required
 Excellent communication and interpersonal skills
 Strong problem-solving abilities and time bound approach
 Ability to work effectively in a team and independently
 Prior experience in customer support or related field would be preferable
 Should be Quick Leaner and positive attitude.

Detailed Role & Responsibility
 Coordinating with sales team for preparing the reports and maintaining documents and providing information to team and customer
 Maintain MIS of all the activities and timely submission to management
 Operating Salesforce and SAP for Order Processing ( due training would be given)
 Timely dispatching the Invoices to concerned
 Follow up with Factory for timely dispatches,