Account Manager - Client Servicing

Location : New Delhi- Jangpura

Job Summary:

The role of an Account Manager- Client Servicing will primarily include managing long term relationships with the clients, handling end-to-end internal & external team coordination to ensure high-quality deliverables and working on tight deadlines to meet client expectations.

Job Responsibilities & Accountabilities:
 Establish business partnerships with clients to collaborate, fetch and liaison information and data
 Communicate frequently and effectively with all clients and other stakeholders regarding project goals
 Work on the execution of projects and implementations, carry out needs assessments and requirements gathering, managing the projects
 Provide regular status updates highlighting changes and the exact requirements
 Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction
 Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete timely reporting post client visits, communicating risks and outcomes to clients
 Maintain trackers, reports, and presentations for client interaction
 Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding

Required Skills & Personal Attributes:
 Bachelors degree in communications, advertising, business, information technology or a related field preferred
 Excellent written and verbal communication skills with proficiency in MS Excel and PowerPoint is a must
 Ability to manage and execute multiple projects simultaneously and have strong client relationship skills
 Strong research, analytical and problem-solving skills
 Ability to handle pressure and meet deadlines while working independently and as part of a team
 2-4 years of relevant work experience (Prior experience with agency systems)
 Willing to work on a full-time basis
 Appetite for food, humour and fun,