Customer Service Representative

Description

Customer Service Representative

About Optimas

Optimas Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

Our Values are the THREAD that connects us as one team to ensure that we are accountable for our contributions to the success of our company and customers:
 Teamwork
 Honesty
 Respect
 Excellence
 Accountability
 Drive

To learn more, please visit our website http://www.optimas.com

Position Overview

We are currently seeking a highly-motivated, driven Customer Service Representative, acting as a customer advocate within Optimas for a pool of Customer accounts. Customer Service Representatives are responsible for ensuring the customer continually receives professional world-class service from all Optimas departments and personnel.

This role will work for Actual America working hours that will be India 3rd shift. This role is work from office based in India.

Main Responsibilities

Management of customer account responsibilities include;
 Providing communication between customers and all other Optimas Departments and personnel as necessary.
 Entering orders, monitoring order status, and expediting parts for customers.
 Working with Materials and Production Control, Plan & Schedule assigned account orders.
 Managing and coordinating RFQs or identifying proper group to which to transfer.
 Providing and documenting Feedback on Optimas relationship.
 Providing regular materials status reports to customer and ensuring customer inventory liabilities appropriately.
 Identifying new opportunities and using these to increasing sales with assigned accounts or move them to other teams to develop.
 Taking appropriate actions to resolve quality issues related to service and product.
 Reporting to senior management account status as required.
 Proactively interact with customers on a regular and ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Optimas.
 Review how Optimas can add value and help with each accounts purchasing needs.
 Coordinate and lead activities and communication between each account and Optimas business departments to achieve appropriate business solutions, respond to customers purchasing needs and coordinate sales.

Skills And Qualifications
 Expert in Customer Service Working to achieve all department objectives and goals set by senior management, following all company policies and procedures, and fostering a positive and constructive attitude with all company personnel and customers.
 Administration  Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, basic arithmetic and resources. Achieved with life experience and recipient of a High School Diploma. Bachelors Preferred.
 Production and Processing  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
 Computer Knowledge the ability to operate software and electronic devices. Intermediate knowledge of Microsoft Office products (inclusive of Excel, Access, Word and Outlook).
 Oral and Written Expression  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Compensation

The salary is commensurate with experience. We offer a market competitive benefits package, including Insurance.
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