Tele sales Manager

Overview:

The Telesales Manager is responsible for leading and overseeing the telesales team, driving sales targets through effective phone-based selling strategies. They manage the day-to-day operations of the telesales department, ensuring that sales goals are met, team performance is optimized, and customer satisfaction is maintained. This role involves planning, executing, and improving telesales processes and strategies.
Key Responsibilities:
 Team Management & Leadership:
 Supervise, coach, and mentor telesales representatives to ensure the team achieves its sales targets.
 Provide ongoing training and development to enhance team skills and knowledge.
 Conduct performance reviews, set clear objectives, and implement corrective actions when necessary.
 Foster a positive and energetic team environment focused on continuous improvement and success.
 Sales Strategy & Execution:
 Develop and implement telesales strategies to meet or exceed sales targets.
 Plan, monitor, and analyze sales metrics to adjust strategies and drive performance improvements.
 Identify new sales opportunities, cross-sell, and up-sell opportunities to increase revenue.
 Collaborate with marketing and product teams to align telesales campaigns with broader business objectives.
 Process & Performance Optimization:
 Monitor call quality, customer interactions, and sales scripts to ensure consistency and compliance with company standards.
 Implement processes to improve lead generation, conversion rates, and customer satisfaction.
 Use CRM systems and other tools to track sales data, analyze performance trends, and create actionable insights for the team.
 Reporting & Analysis:
 Generate regular sales reports detailing team performance, sales trends, customer feedback, and other key metrics.
 Analyze data to identify areas for improvement and opportunities for growth.
 Present performance updates and insights to senior management, making recommendations for strategic changes when necessary.
 Customer Focus:
 Ensure a customer-centric approach in all telesales interactions, focusing on building long-term customer relationships.
 Resolve escalated customer issues and complaints in a timely and professional manner.
 Provide feedback from customers to internal teams to improve products, services, and sales processes.
 Collaboration & Communication:
 Collaborate with other departments, including marketing, customer service, and operations, to support business goals and improve the overall customer experience.
 Keep the team informed of any changes in policies, processes, or products that impact telesales.

Qualifications & Skills:
 Proven experience in a telesales or sales management role.
 Strong leadership and team management abilities.
 Excellent communication, negotiation, and persuasion skills.
 Ability to analyze data and develop actionable sales strategies.
 Proficiency in CRM software and other sales tools.
 Strong problem-solving abilities and a customer-focused mindset.,