Senior Customer Service Associate

We are looking for a Senior Associate  Customer Services to join our overseas education consultancy. The candidate will be responsible for managing and maintaining relationships with our clients (students), ensuring that they receive exceptional customer service and support throughout their journey with us. The ideal candidate will have excellent communication skills, a keen attention to detail, and a passion for helping students achieve their educational goals.

Key Responsibilities
 Serve as the primary point of contact for clients, responding promptly to inquiries and providing
guidance throughout their journey
 Build and maintain strong relationships with clients, ensuring that they receive exceptional customer
service and support throughout their engagement with the consultancy
 Collaborate with other team members to deliver a high level of customer service and ensure client
satisfaction
 Co-ordinate with partners, associates and university representatives to ensure clients have all the
necessary documentation & information required for their abroad studies
 Maintain accurate records of client interactions and activities using our CRM system, including updating
client information, recording communications and tracking progress
 Prepare & maintain reports on client activities and provide insights for improvement
 Stay up-to-date on industry trends and changes in regulations that may impact our clients

Qualifications & Skills
 Bachelor's degree in business, marketing, commerce or a related field
 2-3 years of experience in a customer service role, preferably in education or consulting
 Excellent communication skills, including the ability to communicate effectively with clients and internal
stakeholders
 Strong interpersonal skills, with the ability to build and maintain relationships with clients and partners
 Ability to work independently, manage multiple priorities, and meet deadlines
 Strong analytical and problem-solving skills
 Passion for the education industry and a desire to help students achieve their goals

Salary
 Industry Standard Monthly Salary (negotiable)
 Industry Standard Yearly Bonus,