Job Details
We are looking for a Senior Associate Customer Services to join our overseas education consultancy. The candidate will be responsible for managing and maintaining relationships with our clients (students), ensuring that they receive exceptional customer service and support throughout their journey with us. The ideal candidate will have excellent communication skills, a keen attention to detail, and a passion for helping students achieve their educational goals.
Key Responsibilities
Serve as the primary point of contact for clients, responding promptly to inquiries and providing
guidance throughout their journey
Build and maintain strong relationships with clients, ensuring that they receive exceptional customer
service and support throughout their engagement with the consultancy
Collaborate with other team members to deliver a high level of customer service and ensure client
satisfaction
Co-ordinate with partners, associates and university representatives to ensure clients have all the
necessary documentation & information required for their abroad studies
Maintain accurate records of client interactions and activities using our CRM system, including updating
client information, recording communications and tracking progress
Prepare & maintain reports on client activities and provide insights for improvement
Stay up-to-date on industry trends and changes in regulations that may impact our clients
Qualifications & Skills
Bachelor's degree in business, marketing, commerce or a related field
2-3 years of experience in a customer service role, preferably in education or consulting
Excellent communication skills, including the ability to communicate effectively with clients and internal
stakeholders
Strong interpersonal skills, with the ability to build and maintain relationships with clients and partners
Ability to work independently, manage multiple priorities, and meet deadlines
Strong analytical and problem-solving skills
Passion for the education industry and a desire to help students achieve their goals
Salary
Industry Standard Monthly Salary (negotiable)
Industry Standard Yearly Bonus,
Other Details
- Industry Education / Training
- Recruiter Details Vision International - Overseas Education Consultant
- Job Tags customer service
- Job Type Full time
Recruiter Details
- Vision International - Overseas Education Consultant
- Other Maharashtra
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- hidden_mobile
Company Details
Vision International - Overseas Education Consultant
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