Customer Care Center, Coordinator - Voice Process

JOB FUNCTIONS AND RESPONSIBILITIES

 Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts.


 Logs all borrower contacts into the loan servicing system

 Offer long term resolutions to customers to resolve delinquency

 Proficient use of an autodialing system to maximize effectiveness and increase contact ratios

 Required to make the prescribed number of contacts during the daily work schedule

 Familiar with the customer relations functions and the services offered

 Perform miscellaneous job-related duties as assigned by the department manager

EDUCATION / EXPERIENCE

 This position requires strong customer service skills

 Must be fluent in English

 Overall knowledge and experience in mortgage loan servicing desirable but not required

 Graduate degree is preferred

 Undergraduates must have at least 6 months call center experience

WORK SCHEDULE OR TRAVEL REQUIREMENTS

Must be willing to work in US timings

Job Type: Full-time


Application Question(s):
 In a scale of 1-5 (5 being excellent), could you rate the Candidates communication skills *
 Q2. How many years of International Voice experience does the candidate have *
 Q3. Is the candidate OK to work in Night shifts on rotational shifts *

Yes
No
 Q4. Is the candidate OK to work from office for initial 6 months *

Yes
No
 Q5. What's the candidates educational qualification *
 Q6. Ask the candidate to describe their responsibilities here. they have to write on their own:*
 Q7. Is the candidate residing in Bangalore *

Yes
No
 Q8. Is the candidate available for a Face to face Interview in Vaishnavi tech park bellandur after the Operations Manager round *

Yes
No
 Q9. Is the profile uploaded, the latest resume of the candidate *

Yes
No
 Q10. Does the Resume have the Photograph of the candidate *

Yes
No

Work Location: In person,