Head - Digital Learning Content Production

Position Overview:

The Team Lead position is responsible for the leadership and growth of Digital Content Production. This role involves people management, customer relations, and the development and execution of strategies to ensure high-quality production and alignment with industry standards and trends. The successful candidate will represent the DCP team to internal and global stakeholders and will drive the teams competence development and collaboration processes.
 Must have at least 5 years of experience in the e-learning industry.
 Must have at least 5 years of experience in a leadership role.

Key Responsibilities:

Leadership & Growth:

Lead and expand the Digital Production Hub for corporate and private trainings.

Manage staffing, development, absence planning, infrastructure, tools, KPIs, travel arrangements, etc.

People Management:

Act as the primary leader for the team, ensuring effective management and development.

Plan and execute strategies for team development, including collaboration with vendor agencies and freelancers.

Stakeholder Representation:

Represent the Production Hub team and its work status to Indian and global TS stakeholders, including mid- and high-senior levels.

Customer Relations & Project Generation:

Maintain and build customer relationships to generate new customers and production projects within TS.

Communication & Meeting Strategy:

Develop and execute an internal communication and meeting strategy in alignment with the mission and vision of the organization.

Quality Standards & Trend Integration:

Ensure the team adheres to quality standards and integrate learning trends into the production strategy.

Monitor evolving technologies and learning trends to convert them into actionable production strategies.

Required Skills and Qualifications:

Educational Background:

Bachelors or Masters degree in Instructional Design, Pedagogy, Management, Business Administration, or a related discipline.

Experience:

5-10 years of relevant experience in a global company or eLearning agency.

Proven experience in instructional design, curriculum development, and eLearning content creation.

Strong familiarity with industry standards, accessibility guidelines, and best practices in online education.

Mastery of digital production processes, team and stakeholder management.

Technical & Professional Skills:

Knowledge of learning theories, instructional design models, and understanding of adult learning principles, cognitive psychology, and effective pedagogical practices.

Ability to monitor evolving technologies and learning trends and to convert trends into production strategy.

Excellent command of the English language, with strong communication, collaboration, and interpersonal skills.

Personal Attributes:

Creative thinking and problem-solving abilities to address unique customer requests and learning challenges.

Focus on work processes, attention to detail, and commitment to quality.

Proven experience in managing multiple projects simultaneously, including delegating tasks, setting priorities, and ensuring projects are completed on time and within budget.

Preferred Attributes:

Leadership Qualities:

Demonstrated ability to lead teams, manage multiple projects, and collaborate effectively with internal and external stakeholders.

Ability to develop and foster a positive, productive work environment.,