Technical Support Executive

Education: BE IT/ Diploma in IT or Engineering Field. Professional certifications like MCSE, VMware, RHCE etc. will be a definite plus.

Experience: 1 to 3 Years [ Freshers can Apply for a Trainee position]

Pre-Requisites:
 Good Communication Skills  Oral and Written, Problem solving attitude and Ability to handle customer situations.
 Domain expertise  Microsoft Solutions  AD/Exchange/OS365/MS SQL, Virtualization, Security AV/AS/DLP/SIEM, Firewall, Backup and Storage

Roles & Responsibilities:
 Technical Support Executive, is responsible for providing technical support services to customers on assigned products and solutions from Syscraft.
 This is a customer facing role and require daily visits to customer places as per the requirement. The role also might require the executive t be stationed at customer premises.
 Installation, Configuring and troubleshooting at the customer premises  WIN/Linux Environment.
 Firewall Management  Installation, Configuration, Management, Policy Setting etc.
 Infrastructure Assessment  Server Utilization, Application requirement, Storage Architecture, Virtualization models etc.
 Ability to Independently monitor, network, systems, Internet, WAN, wireless, VPN security etc.
 Analyze technical problems & respond to the customer complaints by taking remote, field visit or on a tele call.
 Maintaining a log of all support issues and their status and Report to customer and Manager.,