Customer Care Executive

We are seeking a versatile individual with strong computer skills and excellent communication abilities to handle backend operations and customer support. This role involves managing various computer-based tasks efficiently while providing top-notch support to our customers.

Responsibilities:

Backend Operations:

Perform data entry and manage databases.

Handle various administrative and computer-based tasks.

Ensure the accuracy and integrity of data.

Generate reports and maintain records.

Troubleshoot basic technical issues related to computer operations.

Collaborate with other departments to ensure smooth operations.

Customer Support:

Handle inbound and outbound customer support calls professionally and efficiently.

Assist customers with their inquiries, issues, and feedback.

Provide technical support and troubleshooting assistance.

Document customer interactions and maintain accurate records.

Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Qualifications:

Proficiency in using computers and various software applications.

Strong organizational and multitasking skills.

Excellent verbal and written communication skills.

Ability to handle customer calls with patience and professionalism.

Strong problem-solving and analytical skills.

Attention to detail and accuracy in data management.

Preferred Qualifications:

Experience in a customer support role.

Familiarity with database management.

Basic technical troubleshooting skills.

Job Types: Full-time, Permanent


Jadwal:
 Day shift

Work Location: In person

Speak with the employer
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