Client Project Manager

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion  its a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. Its about expanding your skills and expertise in your current role and preparing yourself for future advancements. Thats why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

Coordinates all aspects of a product or service offering project for a client, from inception to installation.

Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements.

May work at client site from time to time.

Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.

Project is typically focused on the delivery of new or enhanced products to the improvement of customer satisfaction through the use of technology.

Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.

Typically oversees schedules and budgets to ensure goal attainment.

This job manages specific projects that have a distinct beginning and end.

What you'll be doing

The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).

Key Roles and Responsibilities:
 Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
 Engage with stakeholders to deliver projects from original concept through final implementation
 Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
 Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
 Manage the delivery of the project/programme, including rigorous scope control and change management
 Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
 Documentation and management of risks and issues
 Ensuring clear and concise communications to all stakeholders
 Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
 Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
 Coordinate activities of the project teams through task delegation, resource assignment and programme management

Knowledge, Skills, and Attributes:
 Ability to establish strong relationships with internal stakeholders and external clients
 Excellent client-centricity skills and ability to work at client sites
 Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
 Excellent written and verbal communication skills
 Excellent team-building skills and ability to work in high-pressure environments
 Ability to manage urgent and complex tasks simultaneously
 Good business acumen and commercial skills
 Passionate, strong initiative, self-driven with a commitment to succeed
 Good influencing ability whilst taking a collaborative approach
 Decisive with good attention to detail ability
 Ability to promote project services to both internal stakeholders and external clients
 Competent in project change management

Academic Qualifications and Certifications:
 Project Management degree or equivalent with a moderate level of related experience
 Relevant project management certifications preferably PMP
 ITIL certification is preferable

Required Experience:
 Demonstrated moderate level project management experience preferably in a multinational professional services environment
 Proven client engagement experience
 Demonstrated understanding of the project life cycle
 Demonstrated competency in project change management
 Proven experience managing expectations when balancing alternatives against business and financial constraints

Workplace type:
On-site Working

Equal Opportunity Employer,