Project Management Officer

Service Delivery Manager:

At Sunfire, Service Delivery Manager would be primarily responsible for catering customer deliverables; while providing seamless customer services, building-maintaining customer relationships and managing team talents.

Responsibilities

 Customer Management & Satisfaction

1. Building & strengthening customer engagements - Nurturing client relationships to strengthen strategic cooperation

& assure customer satisfaction.
 To develop strong internal & external communication channels
 To encourage client testimonials & delivery feedbacks  for consistent services improvement

 Project Management
 Build technical potentials & agility towards project deliverables & to accommodate client inputs / feedbacks
 Effective & efficient planning of resources & recruitment, project milestones, critical path identification, cost
 estimation and optimization, risk mitigation etc.
 Ensuring minimal variable dependencies / deviations to enable the team to meet their. Service Level Agreements
 (SLAs) & internal-external protocols.
 Develop & share best work practices while monitoring task /schedule slippages / escalations.
 Responsible for building partnerships and liaising with OEMs, vendors, eco-system partners; for solutioning, delivery
 and managing technical support issues.

 Team Culture:
 To refine & channelize team culture (in congruence with organizations culture & goals) towards team members development, better productivity & job satisfaction
 Building a team of technology specialists / subject matter experts per Sunfires varied portfolio
 Structuring robust learning culture with thorough LMS framework, by encouraging self-learning & pursuance of
 professional certifications
 To ensure availability of detailed inter & intra process SOPs & best practices

Desired Candidate Profile
 Demonstrate high level of leadership skills to motivate and lead their team effectively
 7- 8 years of hands-on experience in managing IT Service Delivery / IT Infrastructure Management / IT Solutioning and
 Delivery
 Strong interpersonal skills, result-driven & analytical approach with client & project management skills
 Academic preference- Bachelors degree preferably in engineering (Electronics/Computers)
 Certifications- ITIL / PMP training and certification will be an added advantage,