Customer Service Team Leader

Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.

Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.

Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

Implements production, productivity, quality, and customer-service standards.

Contributes customer service information and recommendations to strategic plans and reviews.

Audits customer service procedures and trends and determines system improvements.

Enforces company policies and procedures.

Determines customer service requirements by maintaining contact with customers and visiting operational environments.

Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.Customer service skills

Process improvement

Strong decision-making skills

Managing processes

Staffing

Planning

Tracking budget expenses

Analyzing information

Developing standards
 Help desk experience

Job Types: Full-time, Permanent, Fresher


Schedule:
 Day shift

Experience:
 total work: 1 year (Preferred)

Language:
 Hindi (Required)

Work Location: In person,