Lead Engineering Program Manager

Are you looking to take off your career to gain unique experiences 

Passionate to contribute to the digital transformation of Healthcare 

Excited about a mix of start-up mode opportunities in a bigger enterprise 

The Administrative Technologies team focuses on creating platform, services, products for the 119K Caregivers (employees) and provides opportunities in Application development, Data Engineering, Service Maturity/ Quality of Service, Reporting & Analytics, 3rd Party SaaS products integrations.

We are a group of passionate product managers, engineers, SREs focused on developing platform, services for transforming experience of Caregivers and enabling Caregivers to give better experience to patients.

Our Team Culture
 Work environment, which is collaborative and driven by Learning, exploration & experimentation mindset
 Empowering & Enabling individuals and teams to realize their full potential
 Focus on outcomes, solving users pain points & predictable delivery
 Data driven decision making on vision & roadmap of Products

What will you be responsible for 

The ideal candidate will have a blend of skills in service design, software development life cycle, Service Engineering, Service operations and Planning skills.

As a Service Engineering Program Manager, you will be responsible for managing and optimizing various aspects of service engineering, including program management, operations, and planning. The ideal candidate will possess a blend of skills in service design, software development life cycle, and service operations. Key responsibilities include
 Program Management: Focus on Service Engineering Program Management, SE/SvOps KPI Management & Monitoring.
 Process Improvement: Identify and address process gaps, enhance release planning and deployment, improve release quality, and collaborate with the service engineering team to mature processes.
 Intake Process & Change Management: Own the intake process from a service engineering perspective and facilitate change management activities.
 Migration & Compliance: Assist in managing migration and compliance tasks, including SQL, VM, OS, patching, and other technical areas.
 Cross-Discipline Communication: Ensure effective communication across different disciplines, manage documentation and reporting, and track resources.
 Collaboration : Work closely with engineering teams and other stakeholders to drive the intake process for new applications.
 Release and Risk Management: Initiate and oversee progressive release processes, plan release windows and cycles, manage risks.
 Automation & Execution: Partner in driving automation and developing necessary automation scripts to reduce manual toil.
 Technical Documentation: Oversee the development of technical guides and training materials for internal and external functionalities.
 ROB : Drive KPI report out , ROB and dashboard updates for reporting purposes.
 Candidate should be highly collaborative and have a strong drive for high quality and service excellence focus.

What would your day look like 
 Intake Process Management: Collaborate with engineering teams and stakeholders to manage the intake process for new applications.
 Service Management: Work with service engineering teams to ensure effective KPI management and monitoring. Focus on simplification, cost and resource optimization, and overall service management.
 Incident Management: Assist teams in managing critical incidents, coordinating with resolution parties, and ensuring effective communication during post-incident reviews.
 Book of Value: Drive updates and maintain alignment with organizational goals.
 Resource Planning: Assist with resource planning and work prioritization activities.
 Release Activities: Coordinate with engineering teams on release activities, communicate necessary details to all teams and stakeholders. Establish processes and coordinate with engineering teams to develop deployment, implementation, and run book plans. Validate release notes and ensure smooth post-go-live support.
 Get Current Activities : Drive and partner with Service Engineering team on "Get Current" activities, app upgrades, and vulnerability management to ensure compliance. Partner with Engineering to drive Infra management.
 Continuous Improvement: Lead efforts in transformation, automation, operational excellence, risk management, and process improvement.
 Service Delivery Excellence : Ensure systems, procedures, and methodologies are in place to support outstanding service delivery. Develop a deep understanding of programs to gain insights into service delivery, take accountability for performance, meet customer expectations, and drive future demand.
 Optimization Strategies: Analyze internal and third-party processes and create strategies for optimizing service delivery.
 Initiatives : Lead the initiatives to improve service delivery and cross pillar initiatives involving shred services.

Who are we looking for 
 5  8 years of experience in technical roles, solid service management experience
 Excellent interpersonal, verbal, and written communication skills
 Ability to handle software infrastructure management & configuration management.
 An expert understanding of software development lifecycle.
 Excellent analytical skills & Structured thinking.
 Experience in coordinating cross-functional work teams up to task completion.
 Strong knowledge of Agile Methodologies and Spring planning.
 Candidates must function well in a global team environment
 BS or MS in Computer Science or equivalent

Providence is proud to be an Equal Opportunity Employer. We appreciate differences related to the factors including but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities.,