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HR-Recruiting Services GmbH
1 month ago
Customer Care Center, Coordinator - Voice Process
HR-Recruiting Services GmbH
0 to 3 Yrs
- Regular
- Job Details
Job Details
- Job Description
Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts.
Logs all borrower contacts into the loan servicing system
Offer long term resolutions to customers to resolve delinquency
Proficient use of an auto dialing system to maximize effectiveness and increase contact ratios
Required to make the prescribed number of contacts during the daily work schedule
Familiar with the customer relations functions and the services offered
Perform miscellaneous job-related duties as assigned by the department manager
Requirements
EDUCATION / EXPERIENCE
This position requires strong customer service skills
Must be fluent in English
Overall knowledge and experience in mortgage loan servicing desirable but not required
Graduate degree is preferred
Undergraduates must have at least 6 months call center experience
Work Schedule Or Travel Requirements
Must be willing to work in US timings
Requirements
1 year International voice process experience,
Other Details
- Industry BFSI
- Recruiter Details HR-Recruiting Services GmbH
- Job Tags customer care, tele customer service
- Job Type Full time
Key Skills
Recruiter Details
- HR-Recruiting Services GmbH
- Other Karnataka
- hidden_email
- hidden_mobile
Company Details
HR-Recruiting Services GmbH
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